Can't log into 1password.com on ubuntu/chrome: outdated webapp

esperto007

On ubuntu / google chrome 66 login fails with 'you are using an outdated version of the 1password webapp'. The suggested page update does not help. How come?

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1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Ubuntu 16.04
Sync Type: Not Provided
Referrer: forum-search:1password login chrome ubuntu

kurtd

I can't log in with Firefox 60.0 on Windows 10:

"Cannot sign in. You are using an outdated version of the 1Password web app. Please refresh the page to update."

I haven't tried clearing Firefox cache yet, will try later as I have a lot of tabs open at the moment. @esperto007 Have you tried that?

It's working in Edge though. 1password.com version says 494 at the bottom of the logon page.

esperto007

yep, reload with cache cleaned. firefox works but that doesn't help much with the chrome 'X' extension which shows a blank page in chrome.

AGAlumB

@esperto007: It sounds like you may be running into a known bug with Firefox on Ubuntu. You can find more details here:

Lock screen issue: 1Password X for Firefox on Ubuntu 18.04 🐛⚠️

AGAlumB

@kurtd: Definitely try cleaning out Firefox. That should just be a caching issue. Let me know how it goes!

AGAlumB

@kurtd: However, are you perhaps setting Firefox to "Never remember history"? We've had reports that can cause a similar error as well.

ref: b5-4343

kurtd

Yes, I use the "Never remember History" option.

kurtd

@brenty I changed Firefox to allow it to remember history and that actually fixed two issues.

I can now log into my.1password.com and 1Password X no longer gives me a blank page.

AGAlumB

@kurtd: Thanks so much for confirming! I'm not sure what the solution will be, but I'm glad that workaround helped you. :)