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Please delete my account so I can set it up again

akavy
akavy
Community Member
in Memberships

Hello,
I had briefly tried 1password trial membership last year. I am now interested in subscribing but do not have my secret key or master password. I am unable to use my email address since it says account already exists. Can you delete my current account so I can use my email address and set it up again? Thanks!

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • vealpool
    vealpool
    Community Member
    edited May 2018

    On which Servers you would like to create the Account?
    .com, .eu or .ca?

    I don't think they can delete an Account without the Masterpassword or Secret Key.

  • Ben
    Ben

    Hi @akavy,

    I apologize for the delay. We can help with this, but only via email. Please send us a message to sales@1password.com with the details and we’ll be happy to help. You’ll need to send the email from the address associated with the 1Password membership in question. When you do you’ll get an automated reply from BitBot with a support ID. Please post that ID here.

    Ben

This discussion has been closed.