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How can I unlock my new logon?

myronpersoff
myronpersoff
Community Member
  1. How to get my frozen status repaired?
  2. I saved my 1password emergency kit but can't figure out how to use it. How does the QR code work?

Comments

  • Brian
    Brian
    1Password Alumni
    edited May 2018

    Hiya, @myronpersoff !

    Great questions! If your account is frozen, that means that either your trial or subscription lapsed. You can unfreeze your account by reactivating your subscription: https://support.1password.com/frozen-account/#reactivate-your-subscription

    Your Emergency Kit (https://support.1password.com/emergency-kit/) contains your account details, including a place to write in your Master Password. Storing the document in a secure location will allow you to have a backup plan to access your 1Password.com account if you can't sign in.

    The QR code (Setup Code) is a nifty feature that allows you to quickly sign into your account in the 1Password apps. Simply scan that code in the 1Password apps to automatically fill in some of your account details so you don't have to manually type them in. Here's an article that outlines how to scan the code on each platform: https://support.1password.com/get-the-apps/

    Hopefully this helps, but please feel free to ask if you have any other questions -- I'm here to help! ❤️🔒

    ref: GTE-37761-612

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