Item Size Double in Back-Up versus 1Password 7 Application

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gcv
gcv
Community Member

I just "upgraded" to 1 Password 7. When I open 1Password 7 it indicates that I have 750 items. When I look at my back-up files, it says I have 1,500 items in my vault. Why is there a discrepancy? That extra data is using a lot of valuable storage space on my hard drive that I'd like to reclaim.


1Password Version: 7.0.1
Extension Version: Not Provided
OS Version: 10.13.4
Sync Type: Dropbox
Referrer: forum-search:Vault Size Doubled

Comments

  • ag_kevin
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    Hi @gcv ,

    To diagnose this, I'd like to ask you to create a diagnostics report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to support+forum@agilebits.com.

    With your email please include:

    • A link to this thread: https://discussions.agilebits.com/discussion/90840/item-size-double-in-back-up-versus-1password-7-application#latest
    • Your forum username: gcv

    That way we can "connect the dots" when we see your diagnostics in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here so we can track down the diagnostics and ensure that this issue is dealt with quickly. :)

    Once we see the diagnostics we'll be able to better assist you.

    Thanks,
    Kevin

  • gcv
    gcv
    Community Member
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    Hi Kevin.

    I found the source of my problem and resolved it, although I don't recall exactly how.

    Thanks for following up.

  • Jacob
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    Thanks for the update! We're here if you have some other questions. :+1:

This discussion has been closed.