Trouble Resetting 1Password

shivaun
shivaun
Community Member
in iOS

I downloaded the 1Password app to my iPhone 7, but have not used it.
I have forgotten my Master Password.
I do not have it on any other device and don't think I have used it at all, so there is no way to recover anything and likely nothing to recover.
I followed the directions on your site to reset 1Password:
deleted the app
restarted my phone
downloaded the app from the App Store

However, when I open it again it finds my account and wants my Master Password.

If I try to create a new account it will not let me use my regular email as I already have an account under that email.

Is my only option to create a new account using a different email?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • Corey_C
    Corey_C
    Community Member

    Hi there @shivaun

    No, that is not your only option. We can help you out further here. However since we will be discussing private information, I would like to take this to email. Please send an email to support@1password.com with your issue. You will get a response from BitBot with your Support ID. Please post that Support ID in this thread and either I or one of my colleagues will be right with you.

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