I am locked out of 1Password

Trey01
Trey01
Community Member
edited May 2018 in Mac

This morning I have a question mark in the middle of my 1password icon. I appear to be locked out. Can someone please help?
Thanks

Last working version was 6
High Sierra 10.13.14

Comments

  • danco
    danco
    Volunteer Moderator

    Do you have 1PW7? The question mark in the middle of a dock icon usually means that the program can't be found where the Dock expects it to be.

    That would make sense, as installing 1PW7 zips up 1PW6 and so 1PW6 no longer exists as an installed application.

    You should be able to run 1PW7 by opening a Finder window and running it from there. And probably also by looking for it using Spotlight.

    And then, once things are working, if you normally use the Dock to launch things remove the 1PW icon that has question mark, and make sure that 1PW7 is set to stay in the Dock.

  • Trey01
    Trey01
    Community Member

    Thanks Danco! I did not realize I had upgraded to 1PW7. That all makes sense and your suggestions worked.

  • rudy
    rudy

    @Trey01,

    I'm glad that @danco's suggestions were helpful and got you back on track.

    Rudy

This discussion has been closed.