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trouble signing in

chadelkin
chadelkin
Community Member

I have used 1password for Mac. I bought a new computer and am trying to add 1password to it. I can't remember the "Secret Key". I have the emails related to 1password. I originally had 1password 3, then 4, then 6. I don't know if I had the "standalone version" or the membership.
I just downloaded the 1password version 7 and having trouble logging in.
I have my email used.
Need some help getting this thing set up/logging in.

Thanks
Chad Elkin


1Password Version: 7
Extension Version: Not Provided
OS Version: 10.13.5
Sync Type: Not Provided
Referrer: forum-search:trouble signing in

Comments

  • Meek
    edited June 2018

    Hey @chadelkin, I'm sorry for the confusion!

    You would only have a Secret Key if you explicitly signed up for a membership. If you're not sure, then it's likely that you're using the standalone version.

    If that's the case, then when opening 1Password on your new computer, you'll want to choose the option to find existing data rather than signing into a 1Password.com membership. Let us know how that goes!

    ref: VND-81647-292

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