1Password with Chrome Remote Desktop
Hello All,
I ran into a small bug when accessing 1password while trying to use Chrome Remote Desktop. I have a large number of computers that I can remote into over Chrome Remote Desktop, and I keep them all in a secure note in 1password. I love the redesign 1password 7, but the issue is that not only does 1password not recognize which program I am using and attempt to fill, it does not come up at all.
What I am doing
- I will open up Chrome Remote Desktop on my Macbook Pro 2016 and select the computer I want to remote into
- I will click on the small "lock" icon in the menu bar
- As I click the icon changes color to indicate that it is registering the click and being selected, but nothing pops up.
What I have tried
- Restart
- Running updates on 1password
- Uninstall and reinstall 1password
- Uninstall and reinstall Chrome Remote Desktop
To the best of my ability I don't think it is any user error or anything that I can help or fix on my own. It seems to be a bug which has arisen from the recent update to 1password 7, as this was not an issue in 6.
Has anyone else noticed this? Is this a known issue? I tried a few searches on this forum and couldn't find anything about Chrome Remote Desktop integration.
Let me know if anyone has any questions or possible solutions.
-Zach S.
1Password Version: 7.0.3
Extension Version: 4.7.1.90
OS Version: 10.13.4
Sync Type: Not Provided
Comments
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Greetings @ZachWorkman,
I hadn't used Chrome Remote Desktop before but I set it up and can reproduce the issue you're seeing. I haven't personally come across a report about Chrome Remote Desktop yet so you may well be the first to report it. I will file a bug report and we'll see about getting this fixed.
The bad news is until we have a fix in 1Password it looks like your best bet is to access the Secure Note via the main 1Password window. Not great but at least it will allow you to work around bad behaviour.
ref: apple-1578
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Hi @ZachWorkman,
I've moved this to the Mac category because the Chrome Remote Desktop app does't appear as a Chrome process or directly use the extension. Whatever is happening here is the direct fault of 1Password 7 outside of the extension.
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Try accessing using tools like on premise R-HUB remote support servers, Teamviewer etc. and check if it works.
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Thank you for the tip @johnwilson! I would expect things to work in this case, since the remote software is running directly on the operating system. We have anyway opened an internal issue to see if we can do anything to make it work through Chrome Remote Desktop as well :)
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