Unable to install 1Password 6 license
I have a 1Password 6 license that I am unable to install on 1Password version 6.8.9. I retrieve my original license from my email, then click "Click here to Apply Your 1Password License" which loads an agilebits license install page, then click "Open 1Password.app" and 1Password opens a 1Password Product Registration prompt where the license is not auto applied and I am unable to add a license. I have tried drag drop and clicking the "add license" button, with no success.
1Password Version: 6.8.9
Extension Version: Not Provided
OS Version: 10.12.6
Sync Type: Dropbox
Comments
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HI there @riicard
It sounds to me like you might have accidentally downloaded 1Password from the Mac App Store. Your license won't work with that version of 1Password. If you did, you will need to move "1Password.app" in your Applications folder to the trash and redownload the version from our website at https://1password.com/downloads/ by clicking on the "Using OS X El Capitan or earlier?" button.
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Hi Corey! I had the same problem so I trashed 1Password, re-downloaded 6.8.9 from the link you provided (not the App Store), and when I try to register my 1Password 6 Family license, nothing happens. When I try to double-click on my 1Password LIcense, it says "invalid license - failed to parse the license file". How can I resolve this? Thanks!
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While I bought 1Password 4 back in the day, I'm pretty sure we "upgraded" to 5 and 6. The latest license I received was one for 1Password 6.2, I guess?
FWIW, my mom's computer is on 6.8.9 and properly licensed. But she's not on Mojave (would that have anything to do with it?).
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Yes. It's 6.8.9, as shown in the "about 1Password" screenshot. Any ideas on what's causing this and how to resolve?
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@hsiamm - unfortunately, no. Not just from what I've seen so far. Would you mind shooting us a quick email to support+forum@agilebits.com and include a link to this thread? I don't want to discuss personally-identifying license details here in this public forum. Thanks. You'll get an auto-reply from our BitBot assistant which will contain a support ID number. Please post that here, in this thread, so we can "connect the dots" and make sure this issue gets addressed as quickly as possible. Thanks! :)
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Hi Lars! Thank you for taking a look at this. The support ID for the ticket I submitted is: #DZL-13558-381. Let me know if you need anything else. This is indeed a strange issue.
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