Retrieving secret key

chwhitaker
chwhitaker
Community Member
in Mac

I interrupted the signup process for a couple of days. When I got back to it, I found I needed a secret key, which I don't seem to have. The instructions on how to retrieve it, including the instructions on starting over, seem to go nowhere. Can you please help? I've already squandered too much time on this. I'd like to go with 1Password, but need to get on with it. I'm on a Mac, iPad and iPhone. Thanks.

1Password Version: 6.8.8
Extension Version: Not Provided
OS Version: macos 10.13.4
Sync Type: Not Provided

Comments

  • Corey_C
    Corey_C
    Community Member

    Hi there @chwhitaker

    If you have lost your Secret Key then the only option is to delete an account entirely and start over. We can assist you but not here as this is a public forum. What I would like you to do is send an email to support@1password.com with your username and a link to this thread. You will get a response from BitBot with your Support ID. Please post that ID here so we can locate your email.

  • chwhitaker
    chwhitaker
    Community Member

    Support id is SEL-86996-943

  • chwhitaker
    chwhitaker
    Community Member

    So what happens next?

  • Corey_C
    Corey_C
    Community Member
    edited June 2018

    Ah, @chwhitaker apologies. In the constant rush of support requests surrounding the release I missed the response. I'll be with you shortly.

    ref: SEL-86996-943

  • chwhitaker
    chwhitaker
    Community Member

    All set up. Thanks for your help.

  • Jacob
    Jacob

    Perfect :)

This discussion has been closed.