Firefox browser extension flickers and does nothing

whazzmaster
whazzmaster
Community Member
in 1Password in the Browser

I'm on Firefox 60.0.1 (mainline installed via website download installer, no developer or preview edition) and using 1Password 7.0.4. I'm on a Mac using Sierra 10.12.6.

I cannot use 1Password from Firefox. The icon in the extensions bar flickers between an enabled and disabled state, and clicking it does nothing. Using Cmd+\ also does nothing. When I open the 1Password desktop app it "suggests" that I install the Firefox extension, even though it is installed. The Chrome extension seems to work fine; only Firefox has the flickering/not-working issue.

I have removed and re-installed the Firefox extension multiple times and it does not change the problem. I have also uninstalled Firefox itself and reinstalled from the latest installer from Mozilla, and I get the same result.

1Password Version: 7.0.4
Extension Version: 4.7.1.90
OS Version: OS X 10.12.6
Sync Type: Not Provided

Comments

  • littlebobbytables
    littlebobbytables
    1Password Alumni

    Hello @whazzmaster,

    So what you describe sounds like a connection issue but as things are working in Chrome it isn't the most common cause I've seen for 1Password 7. Given we've eliminated that immediately I'd like to review a diagnostic report. This link will guide you through the steps and has sections for the various supported versions of 1Password.

    How to send a 1Password diagnostics report

    Please do not post your Diagnostics Report in the forums

    The email address you will want to use is support+extension@1password.com.

    Once you've sent the report you should received an automated response from us with a ticket ID. If you can post that ticket ID here we'll be able to locate the report and see what we learn.

This discussion has been closed.