I have had 1Password since 2011... before "Secret Keys" were implemented now I can't get into my acc

GDadof3

Hey... I sent in an email 2 days ago and no reply... support ID is [#JFU-55551-687] I need to figure out how to upgrade to a family membership but I can't get into my account due to not ever being issued a "secret key" ... Some assistance would be great... Thanks! Greg

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1Password Version: 1Password 6 Version 6.8.9 (689001)
Extension Version: Not Provided
OS Version: 10.13.4
Sync Type: Dropbox

AGAlumB

@GDadof3: I'm sorry for the confusion. We try to respond to messages in the order in which they are received. I think that's fair, but I'm sorry that means you have to wait a bit while we reply to others who have been waiting longer. Thanks for your patience.

I think that you may be having trouble because it sounds like you may be trying to login with a 1Password Account, but you will only have one if you've signed up for a 1Password.com membership. That’s the only way you’ll have a Secret Key or Sign In URL, or be able to access your data through 1Password.com. You can, however, sign up for a 1Password Families membership at any time. This guide will take you through that and also inviting and sharing with your family:

Share passwords in 1Password Families

Let me know if you have any questions along the way, and I'll be happy to help. :)

ref: JFU-55551-687

GDadof3

Thanks. I understand the queue... just kinds figured 2 days was enough time... regardless. Thanks for your explanation. I will get set up now...

AGAlumB

@GDadof3: It absolutely should be, so I'm sorry that you had to wait longer than desired. Thanks for bearing with us. If you have any other questions, we'll keep working to get back to you and everyone else as quickly as we can. :blush: