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Moving to 1pw7 but get stuck

tomjkiehn
tomjkiehn
Community Member
edited June 2018 in Memberships

Having a heck of a time trying to upgrade to 1password7.

I was on 1Password v 6.8.9 on my Mac for quite some time. Also have what I think was called 1PasswordPro on my iPhones. Don't have a key as far as I know...

Via the AppStore on my Mac, I downloaded 1pw7 and started to set it up. I chose to start with the $3.99/m trial but the process got hung up. I restarted the process and now on the "Let's get you signed up page" I just get the swirling busy process icon buy cannot get any further.

If I go back and try again it just gets hung up at the same place.

I went into my AppStore subscriptions, cancelled the trial/subscription and tried to start over again, but it still gets hung up at the same place.


1Password Version: 6.8.9 and hopefully soon 7
Extension Version: Not Provided
OS Version: OS X 10.14 Beta
Sync Type: iCloud

Comments

  • Hi @tomjkiehn

    I’m really sorry to hear you’re having trouble signing up for a membership, and for the delay in replying. Could you please try signing up from our website directly?

    Pricing, free trial for password manager | 1Password

    You’ll be able to use a membership created on our website in 1Password from the Mac App Store as well. Please let us know how it turns out.

    Ben

  • tomjkiehn
    tomjkiehn
    Community Member
    edited June 2018

    Thanks. I think I finally got it installed.

  • AGAlumB
    AGAlumB
    1Password Alumni

    Great! Glad Ben was able to help. We're here if you need anything else. :chuffed:

This discussion has been closed.