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Problems getting Membership for 1Password 7

janehowitt
janehowitt
Community Member
in Memberships

Just upgraded to 1Password 7 from 1Password 6 and trying to get Membership... But it wants my master password for 1Password 6 before it will import my information, and I can't remember it!!!

What do I do?

1Password Version: 1Password 6
Extension Version: Not Provided
OS Version: OS X 10.13.4
Sync Type: iCloud
Referrer: forum-search:Can't find password for 1Password 6

Comments

  • Ben
    Ben

    Hi @janehowitt

    I’m sorry to hear about the trouble. Your existing data can only be imported if you’re able to enter the correct Master Password. Because your data is encrypted using the Master Password there is no other way to access it. If you’re unable to remember it, and would like to start fresh, you can do so by selecting Help > Troubleshooting > Reset all 1Password data from the 1Password menubar. Please make sure that you know your credentials for your membership before doing this (ideally have your Emergency Kit handy).

    Get to know your Emergency Kit | 1Password

    I hope that helps!

    Ben

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