Family Member not receiving invitation e-mail

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nwpappas
nwpappas
Community Member
in Families

I recently signed up for a Family Account and have sent multiple invites to my wife. She has not received any e-mail for to accept the invitation (in her inbox or spam folder).

Should she be joining in our Family in a different way?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • rickfillion
    rickfillion
    edited June 2018
    Options

    To better help with that could you email support@1password.com? Share with us the email address that you sent the invitation to and we can look on our end to see if anything went wrong. I wouldn't want you sharing that email address on a public forum.

    Thanks

    Rick

    ref: IDQ-78679-622

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