Chrome crashes every time I use the browser plugin

Community Member

Started one week ago.

Nearly every time I try to use the Chrome browser plugin, Chrome crashes completely. Sometimes I can enter my password, sometimes it crashes even when I click on the icon. Rarely, it works.

Any suggestions?

1Password Version: 6.8.9
Extension Version:
OS Version: OS X 10.12.6
Sync Type: Dropbox


  • MrRooni

    Hi @alarswilson. I'm sorry for the trouble you're running into. Could you please make sure that you're running the latest version of Chrome? The current version appears to be Version 67.0.3396.79 (Official Build) (64-bit).

    Additionally, if you'd like to send in a diagnostic report we can check to see if anything jumps out at us.

    Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to

    With your email please include:

    • A link to this thread: url
    • Your forum username: username

    That way we can "connect the dots" when we see your diagnostics in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here so we can track down the diagnostics and ensure that this issue is dealt with quickly. :)

    Once we see the diagnostics we'll be able to better assist you. Thanks very much!

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