version 7 quits unexpectedly

JMM0425
JMM0425
Community Member
in Families

Hi since the recent upgrade to Version 7 it crashes frequently. I saw in other discussion groups Edge browser was the culprit but I am using the latest version of Firefox. I have attached a screen shot of the error and have submitted numerous error reports. Any thoughts?

1Password Version: 7.0.588
Extension Version: 4.7.1.90
OS Version: Win 10
Sync Type: Not Provided
Referrer: forum-search:version 7 quits unexpectedly

Comments

  • Meek
    Meek

    Hey @JMM0425, I'm sorry to hear about the trouble! I'd like to ask you to create a Diagnostics Report from your device:

    How to send a 1Password diagnostics report

    Attach the Diagnostics Report(s) to an email message addressed to support+forum@agilebits.com.

    Please do not post your Diagnostics Report(s) in the forums, but please do include a link to this thread in your email, along with your forum username so that we can link it up to this discussion.

    You should receive an automated reply from our BitBot assistant with a Support ID. Please post that ID here so we can track down the report and ensure that this issue is dealt with quickly. :)

    Once we see the report we should be able to better assist you. Thanks very much!

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