Can't update to 1Password 7.0.4 from the Apple Mac Store

Tidewind
Tidewind
Community Member
in Mac

I can't install the 1Password 7.0.4 update from the Mac App Store. I keep getting the “1Password 7 cannot be open during installation" error. The problem is I had already quit 1Password and also restarted my Mac. No matter what I try to do, I keep getting this error dialog box. Is this a bug? How can I fix this? Thanks!

1Password Version: 7.0.1
Extension Version: 4.7.1
OS Version: OS X 10.13.5
Sync Type: 1Password

Comments

  • ptkdude
    ptkdude
    Community Member

    I have the same error, and contacting support via Twitter was unhelpful (they responded once, then never again). You can't even delete the damn thing and use 1Password 6 anymore.

  • Stephen_C
    Stephen_C
    Community Member

    There is a bug with the App Store version which means that you first have to quit 1Password 7 fully before you can install an update from the App Store. There are already threads here and here (doubtless among others) about this and containing the solution.

    To save you following the links, just press control + option + command + Q to quit 1Password fully and then you will be able to update from the App Store.

    Stephen

  • antony_gordon
    antony_gordon
    Community Member

    ctrl+alt+cmd+Q didn't work for me but I followed the links in Stephen_C's post above. In the second linked thread Corey's suggestion worked for me -- that's going to 1Password on the menu bar, opening it if necessary, gearwheel, then quit 1Password completely in the menu.

  • Andylion
    Andylion
    Community Member

    antony_gordon's solution (repeating that from a thread above) works perfectly. Thanks!

  • DriverDon
    DriverDon
    Community Member

    Holding the ALT/Option key while clicking on the mini in the menubar brings up "Quit 1Password Completely" right away. Then update from the MAS.

  • bkcca
    bkcca
    Community Member

    thanks for the help. control + option + command + Q did nothing for me. I unchecked the 'Always keep 1Password Extension Helper running' preference and was able to update then

  • Lars
    Lars
    1Password Alumni

    Hi folks. @Stephen_C is correct; this is a bug we're looking to squash as soon as possible, but for now, Quitting 1Password 7 Completely by typing ^⌥⌘Q (or just holding down the Control and Option keys as you choose Quit from the 1Password menu) should take care of things for everyone. Then you can update your copy of 1Password 7 from the Mac App Store. Let us know if you continue to have problems, and sorry for the inconvenience.

  • Tidewind
    Tidewind
    Community Member

    Thank you!! With your instructions (Control-Option-Command-Q) I was successfully able to fully quit 1Password and properly run the update installer via the Mac App Store. I really appreciate your help! And I just learned something!

  • Lars
    Lars
    1Password Alumni
    edited June 2018

    Welcome to the forum, @Tidewind! Glad you were able to find some help here, and feel free to let us know if you have any other questions or issues. Cheers! :)

    ref: JUQ-76131-129

  • Tom_English
    Tom_English
    Community Member

    Ok, I'm using 1Password 7 Version 7.3.2 (70302003) Mac App Store. An update came out Nov 7, 2019, but even when using ^⌥⌘Q to close, the app isn't updating.

  • ag_ana
    ag_ana
    1Password Alumni

    @Tom_English:

    Can you please try the instructions written here and see if they help?

This discussion has been closed.