Loaded new version of 1Password, and now can't log in

mikefick
mikefick
Community Member
in Mac

I downloaded the new 1Password 7 and now it won't let me log in with my main password on any of my devices. I have now been lock out of every website I have that uses 1Password for two days. Any advice of being able to recover my password and make it work with the new version would be greatly appreciated.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: OS X 10.13.4
Sync Type: Not Provided

Comments

  • AGAlumB
    AGAlumB
    1Password Alumni

    @mikefick: Thanks for reaching out. I'm sorry for the trouble, and the delay getting back to you. I see that Laura has already replied to you via email, but unfortunately without some more details it's hard to say what might be going wrong and how we might right it! But if you'll send a diagnostic report, we can look at how you have things setup and give you next steps:

    https://support.1password.com/diagnostics/

    Please send it to support@agilebits.com and add the following Support ID (including the square brackets) to the subject of your diagnostics email before sending:

    [#MCK-52859-225]

    If you’re reading this and you are not mikefick, this Support ID is for mikefick only. Please ask us for your own if you also need help.

    This will link your diagnostics to our current discussion. Let me know once you've sent it. Once we see it we should be able to better assist you. Thanks in advance!

    ref: MCK-52859-225

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