Updating to 1Password 7.04 on Mac App Store

bkcca
bkcca
Community Member
in Mac

A new update this morning will not install. MAS keeps spitting out error that 1Password cannot be running to do update. Clicking on continue puts you in a loop where the update continually fails because it is running. Have re-booted iMac 5K but no luck in getting update to install.

1Password Version: 7.01
Extension Version: 4.7.1
OS Version: 10.13.5
Sync Type: iCloud

Comments

  • Stephen_C
    Stephen_C
    Community Member

    Try quitting 1Password 7 by pressing control + option + command + Q to see if the update will then work. There's a bug in the current 1Password 7 App Store versions which seems to prevent updates unless and until 1Password 7 is manually fully quit.

    Stephen

  • Henry
    Henry
    1Password Alumni

    Stephen's instructions should do it for you @bkcca! We're looking to improve that in the future.

    Let us know if we can help you more anytime. :)

  • miqoop
    miqoop
    Community Member

    Stephen_C nailed it. His suggestion works.

  • JadC
    JadC
    1Password Alumni

    Glad Stephen's suggestion helped you @miqoop! Please let us know if you have anymore questions.

This discussion has been closed.