Resetting data for 1 of 2 linked accounts
Hi there, I've got two 1pw accounts; one for my business, and one for family use. I've forgotten the master password to my family account, as the app has allowed me to sign into both with my business PW (they are linked). From the help articles I gather that my only choice is to export the family data, reset the account, and start again. When I went to do the final piece of it, however, there was no option to specify which account I wanted to reset. I'm hoping that I can do so without having to back-up and restore all the vaults under my business account... can you confirm?
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Referrer: forum-search:resetting data for 1 of 2 accounts
Comments
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Hey @ patrickinverso, we can definitely help with this. Since we'll need to discuss some account-specific stuff, we'll need to continue over email. Could you send us an email to support+forum@1password.com? Please include a link to this forum thread, and post your Support ID here (you'll receive it in an automated reply to your email).
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Cool, already submitted (Separately) #NMA-88169-748
ref: NMA-88169-748
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Hey guys, it's been like 72 hours already. Any chance someone can help me resolve this issue with the subscription I pay you for?
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Hi @patrickinverso - I see we have already helped you via email and everything is now resolved. If you have any other questions just reply to the email and we will always be happy to help more
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