Having trouble with unlocking 1Password
Comments
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I am new to 1Password, and when I am on the 1Password.com my secret password works fine,
When I'm on Google Chrome or Safari and I icon on top, my secret password doesn't work.0 -
Hi,
Let me see if I can make sense of this. On my Desktop, if I sign in on 1password.com, my password works, but if I try to use it icon on both Chrome or Safari, it says that the password is incorrect.
I downloaded the app to my MacBookAir, and go to 1password.com, and I sign in, using the password, it is no problem, and all the info from my desktop is there, but there are no icons on the top.
Obviously I'm missing something.Thanks
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That is almost definiely the case of having a Primary vault on the desktop then. Instructions for deleting it can be found here: https://support.1password.com/migrate-1password-account/#set-up-your-other-devices
Ben
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