Upgrade from Individual to Family option not working?
I've had an individual account since early 2018 running on a Mac. With the release of 1PW7 for Windows went to switch to a Family plan and upgrade the wife's machine. Logged on, went to billing, select option to upgrade, supply a "name"/URL. Next, clicked upgrade which greys out after hitting it and nothing happens after that.
Tried from Mac/Safari and Windows/Chrome - Both react the same way. Opened ticket #ZIP-24994-471 a few days ago but no response yet.
Next steps?
1Password Version: Version 7.0.4 (70004001)
Extension Version: 4.7.1
OS Version: OSX 10.13.5
Sync Type: Not Provided
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I just tried again this morning and I'm still not able to get past the "Upgrade-Account" button. After it is clicked nothing happens?
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Hi @magurac,
I’m sorry for the delay. Our support team is a little backed up due to the launch, and our normal response time of ~24 hours has stretched into a few days. I’m really sorry about that. We’ve had massive interest in 1Password 7 and lots of folks are writing to us about it. We’re doing everything we can to catch up as quickly as we can.
Please try using the “Invite People” link in the sidebar to upgrade, instead of going through the billing page. There is currently an issue with upgrading throught the billing page that we are working on.
I hope that helps! Thanks.
Ben
ref: ZIP-24994-471
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Yep - That did the trick Ben - Thanks!
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Thanks for the update. Glad to hear that helped. :)
Ben
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