My Master Password stopped working after 5 years of use!

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ondrej
ondrej
Community Member
edited June 2018 in Mac

Hey,

I've been using 1password for almost 10 years and haven't changed my master password in around 5 years. I've always trusted this software so I never worried about my password being at risk.

But that changed today.

I'm 100% sure I know my password, but it stopped working, since today.

I'm still logged in in my iOS app. But I'm not able to retrieve the masterpass anyway.. I've accumulate over 2000 passwords on my account and now I'm unable to access them.

Is there a way to get the password back when I'm still logged in the iOS app?

Can anybody help me? I'm seriously freaking out here.

EDIT: My phone, for some reasons, syncs some older version of the DB, therefore I can't access some of my important accounts and seems like I will have to fly over the half of the world to get a new password. Yeah I'm talking about banking details.

EDIT2: I've sent the diagnostics email to the support email. When can I expect a reply?


1Password Version: 6.8.9
Extension Version: Not Provided
OS Version: MacOS 10.13.5
Sync Type: Not Provided

Comments

  • ondrej
    ondrej
    Community Member
    Options

    Please remove the topic, I managed to make it working again.

  • Ben
    Ben
    edited June 2018
    Options

    Thank for the update @ondrej. What ended up being the problem?

    Ben

    ref: PHT-69231-556

This discussion has been closed.