Problem creating vaults in 1Password Families
I have just started a trial of 1Password Families (migrating from a standalone 1Password 6 licence). I'm having some troubles creating vaults.
On my Mac whenever I try to create a vault in my Family account, I get a "Request timed out" message or "The operation could not be completed. Software caused a connection abort." My internet connection is fine.
On my iPhone, I can create a vault and it also appears when I log on to 1Password.com but it does not appear on the Mac.
I have not yet invited any family members as I wanted to the get the vaults sorted first.
Lawrence
1Password Version: 7.0.4
Extension Version: 4.7.1
OS Version: OS X 10.13.4
Sync Type: 1Password.com
Comments
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To rule out any weird stuff with your Mac's login to 1Password, I'd consider logging out of your family account and logging back in - always worth a shot!
Does your Mac connect with the same WiFi connection as your iPhone? Any VPNs or other differences between your Mac's connection and your iPhone's?
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Thanks for your suggestions. They were spot on as there is a difference in connection method between my iPhone and Mac.
I am running TripMode on my Mac which controls whether apps can access the internet. (I have a limited monthly data allowance.) Although 1Password 6 had been allowed access to the internet, I had not given 1Password 7 access. As soon as I changed the settings, I could create a vault on my Mac and the vault I created on my iPhone appeared on the Mac.The problem is resolved. Looking forward to the rest of my trial.
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Awesome to hear! Glad to help!
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I'm glad that dst87's hints ended up pointing to the reason for this.
As a note, I would recommend against removing and re-adding an account as a troubleshooting method.
Rick
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