1password app gets fronzen when I open it

jsisco
jsisco
Community Member
in Mac

I deleted the app an downloaded again, I even restarted my mac, the app keeps getting frozen, please help.

1Password Version: 7.0.4
Extension Version: 4.7.1.90
OS Version: 10.13.5
Sync Type: Cloud

Comments

  • Lars
    Lars
    1Password Alumni
    edited June 2018

    Welcome to the forum, @jsisco! I'm sorry for the difficulties you're having now. Unfortunately, without a little more explanation, it'll be difficult to say what might be going wrong with your specific setup. Were you previously using 1Password 6 for Mac (or earlier)? Did you upgrade to 1Password 7 for Mac -- or is this a "fresh" install and you're a new user? You listed your sync type as "cloud" -- does that mean you have a 1password.com account, or does it mean Dropbox or iCloud? When you ay "the app keeps getting frozen," do you mean when you launch it? When you try to use it? What specific steps are you taking, and what's not happening the way you think it should? Thanks in advance for the clarification.

    ref: ZLV-27181-782

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