1Password 7 not responding on launch

mjg235
mjg235
Community Member
edited June 2018 in Mac

I recently upgraded to 1Password 7 and for whatever reason, every time I try to launch the app, it simply hangs with a "not responding" status. Is there any way I can get this unblocked, or at least downgrade to a working version? I have some work passwords as well on it that are fairly critical.

1Password Version: 7.0.4
Extension Version: Not Provided
OS Version: Sierra 10.12.6
Sync Type: Not Provided

Comments

  • ag_kevin
    ag_kevin

    Hi @mjg235 ,

    I'm sorry to hear you're having trouble launching 1Password 7. I'd like to ask you to create a diagnostics report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to support+forum@agilebits.com.

    With your email please include:

    • A link to this thread: https://discussions.agilebits.com/discussion/92254/1password-7-not-responding-on-launch#latest
    • Your forum username: mjg235

    That way we can "connect the dots" when we see your diagnostics in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here so we can track down the diagnostics and ensure that this issue is dealt with quickly. :)

    Once we see the diagnostics we'll be able to better assist you.

    Thanks,
    Kevin

This discussion has been closed.