Crashing upon launch

bennett
bennett
Community Member
edited June 2018 in Mac

1Password for Mac is crashing on launch. I've posted a troubleshooting report with the relevant logs. [#HBP-66151-473]

I have the non-AppStore version. It was working fine until a persistent internet outage, then it stoped working (this is possibly unrelated -- my internet is back up but 1Password still crashes).

Any quick fixes I can try? I tried all the fixes in the troubleshooting utility. I also tried reinstalling 1Password.

1Password Version: 7.0.4
Extension Version: 4.7.1
OS Version: 10.13.5 (17F77)
Sync Type: Teams account

ref: HBP-66151-473

Comments

  • Tully
    Tully
    1Password Alumni

    Hi @bennett,

    If you've not already, I suggest a a reboot of your Mac to see if that clears anything up (about the quickest fix I know, and an IT support cliché only because it's so often effective). Failing that, you've done the right thing by sending in a diagnostic report – I'll dig it up, take a look and get back to you over email with some further suggestions. Talk to you soon!

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