This copy of 1Password cannot open your data because it is already open by another copy of 1Password

drharry

After upgrading to 1password 7, when I attempt to open I get the following message: "This copy of 1Password cannot open your data because it is already open by another copy of 1Password." Help. 1password 7 seems to work fine on my other Macs.

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1Password Version: 7.04
Extension Version: 4.71
OS Version: OS 10.12.6
Sync Type: Dropbox
Referrer: forum-search:After upgrading to 1password 7, I get this message on one of my Macs - This copy of 1Password cannot open your data because it is already open by another copy of 1Password. What do I do now

Stephen_C

Do you have, for example, 1Password 6 running on the same machine? If so, try closing 1Password 6 completely by pressing control + command + Q and see if you can the make progress with 1Password 7.

Stephen

rudy

@Stephen_C,

It wouldn't be that. 1Password 7 has a completely different data folder from 6.

@drharry,

It would have to be that you have two copies of 1Password 7 on your system, and one is already running. It should show up in Activity Monitor.app already and if locate "1Password 7" in the list and click the info button at the top of the window it will open up a detail window about the process, navigate to "open files and ports" and it should reveal where the process actually lives on disk.

Rudy

PeterTwohig

What does 'where the process actually lives' mean? It's telling me that the data is in use by another copy of 1P, but I haven't got another copy running. How does knowing where the data is help?

Lars

@PeterTwohig - do you have backup disks attached to your boot drive? Time Machine, CCC or SuperDuper backups? "Archive" drives, or the like? That's going to be the most-likely culprit. What rudy was outlining was how to use Activity Monitor to determine where the process that's causing this issue resides on disk. From there, you can determine why you have this second copy and (hopefully) delete it.

PeterTwohig

Thanks for replying. Yes, I do have time machine, and I've found 1P on the activity monitor, though I have no idea what it means. Does any of this mean anything to you?

cwd
/Users/petertwohig/Library/Containers/com.agilebits.onepassword7/Data
txt
/Applications/1Password 7.app/Contents/MacOS/1Password 7
txt
/Applications/1Password 7.app/Contents/Frameworks/OnePasswordUI.framework/Versions/A/OnePasswordUI
txt
/Applications/1Password 7.app/Contents/Frameworks/AgileLibrary.framework/Versions/A/AgileLibrary
txt
/Applications/1Password 7.app/Contents/Frameworks/B5.framework/Versions/A/B5
txt
/Applications/1Password 7.app/Contents/Frameworks/OnePasswordCore.framework/Versions/A/OnePasswordCore
txt
/Applications/1Password 7.app/Contents/Frameworks/OnePasswordDataModel.framework/Versions/A/OnePasswordDataModel
txt
/Applications/1Password 7.app/Contents/Frameworks/OnePasswordCommon.framework/Versions/A/OnePasswordCommon
txt
/Applications/1Password 7.app/Contents/Resources/accountcode.ttf
txt
/Applications/1Password 7.app/Contents/Frameworks/HockeySDK.framework/Versions/A/HockeySDK
txt
/Applications/1Password 7.app/Contents/Frameworks/OnePasswordDatabase.framework/Versions/A/OnePasswordDatabase
txt
/Applications/1Password 7.app/Contents/Frameworks/libswiftAVFoundation.dylib
txt
/Applications/1Password 7.app/Contents/Frameworks/libswiftAppKit.dylib
txt
/Applications/1Password 7.app/Contents/Frameworks/libswiftCore.dylib
txt
/Applications/1Password 7.app/Contents/Frameworks/libswiftCoreAudio.dylib
txt
/Applications/1Password 7.app/Contents/Frameworks/libswiftCoreData.dylib
txt
/Applications/1Password 7.app/Contents/Frameworks/libswiftCoreFoundation.dylib
txt
/Applications/1Password 7.app/Contents/Frameworks/libswiftCoreGraphics.dylib
txt
/Applications/1Password 7.app/Contents/Frameworks/libswiftCoreImage.dylib
txt
/Applications/1Password 7.app/Contents/Frameworks/libswiftCoreMedia.dylib
txt
/Applications/1Password 7.app/Contents/Frameworks/libswiftDarwin.dylib
txt
/Applications/1Password 7.app/Contents/Frameworks/libswiftDispatch.dylib
txt
/Library/Preferences/Logging/.plist-cache.aAKXcoiE
txt
/Applications/1Password 7.app/Contents/Frameworks/libswiftFoundation.dylib
txt
/Applications/1Password 7.app/Contents/Frameworks/libswiftIOKit.dylib
txt
/Applications/1Password 7.app/Contents/Frameworks/libswiftMetal.dylib
txt
/Applications/1Password 7.app/Contents/Frameworks/libswiftObjectiveC.dylib
txt
/Applications/1Password 7.app/Contents/Frameworks/libswiftQuartzCore.dylib
txt
/Applications/1Password 7.app/Contents/Frameworks/libswiftSafariServices.dylib
txt
/Applications/1Password 7.app/Contents/Frameworks/libswiftXPC.dylib
txt
/Applications/1Password 7.app/Contents/Frameworks/libswiftos.dylib
txt
/Applications/1Password 7.app/Contents/Frameworks/libswiftsimd.dylib
txt
/usr/share/icu/icudt62l.dat
txt
/private/var/db/timezone/tz/2018i.1.0/icutz/icutz44l.dat
txt
/System/Library/CoreServices/SystemAppearance.bundle/Contents/Resources/Assets.car
txt
/Applications/1Password 7.app/Contents/Resources/emergency-kit/font/proxima-nova-regular.ttf
txt
/Applications/1Password 7.app/Contents/Resources/CourierPrimeBits-Regular.ttf
txt
/System/Library/Caches/com.apple.IntlDataCache.le.kbdx
txt
/System/Library/Keyboard Layouts/AppleKeyboardLayouts.bundle/Contents/Resources/AppleKeyboardLayouts-L.dat
txt
/Users/petertwohig/Library/Group Containers/2BUA8C4S2C.com.agilebits/Library/Application Support/1Password/Data/OnePassword.sqlite-shm
txt
/Users/petertwohig/Library/Group Containers/2BUA8C4S2C.com.agilebits/Library/Application Support/1Password/Data/B5.sqlite-shm
txt
/System/Library/CoreServices/SystemAppearance.bundle/Contents/Resources/SystemAppearance.car
txt
/System/Library/CoreServices/SystemAppearance.bundle/Contents/Resources/VibrantLightAppearance.car
txt
/usr/lib/dyld
0
/dev/null
1
/dev/null
2
/dev/null
3
/Users/petertwohig/Library/Containers/com.agilebits.onepassword7/Data/Library/Logs/1Password/com.agilebits.onepassword7.log
4
/Users/petertwohig/Library/Group Containers/2BUA8C4S2C.com.agilebits/Library/Application Support/1Password/Data/.dbLock
5
/Users/petertwohig/Library/Group Containers/2BUA8C4S2C.com.agilebits/Library/Application Support/1Password/Data/OnePassword.sqlite
6
/Users/petertwohig/Library/Group Containers/2BUA8C4S2C.com.agilebits/Library/Application Support/1Password/Data/OnePassword.sqlite-wal
7
/Users/petertwohig/Library/Group Containers/2BUA8C4S2C.com.agilebits/Library/Application Support/1Password/Data/OnePassword.sqlite-shm
8
/Users/petertwohig/Library/Group Containers/2BUA8C4S2C.com.agilebits/Library/Application Support/1Password/Data/B5.sqlite
9
/Users/petertwohig/Library/Group Containers/2BUA8C4S2C.com.agilebits/Library/Application Support/1Password/Data/B5.sqlite-wal
10
/Users/petertwohig/Library/Group Containers/2BUA8C4S2C.com.agilebits/Library/Application Support/1Password/Data/B5.sqlite-shm

Lars

@PeterTwohig - sure, but it's not particularly relevant. Please open Activity Monitor, click the View tab in the menubar (as shown below) and choose All Processes. Then, in Activity Monitor's main window, type 1pass into the search bar. Let us know what you discover. Or, better yet, take a screenshot of it, and post that here.

PeterTwohig

Thanks, Lars. Here it is.

Lars

@PeterTwohig - thanks for that. At this point, to get a better idea of what might be happening on your system, I'd like to ask you to create a diagnostics report from your Mac:

How to send a diagnostics report from your Mac

Please add the following code (including the square brackets) to the Subject line of your diagnostics email before sending it:

[#RIQ-64797-137]

This will link your diagnostics to our current discussion. I'll take a look and let you know what I find out.

For anyone else reading, please note: this ID is for @PeterTwohig only. If you’re experiencing the same issue and need help, please ask us for your own ID.

ref: RIQ-64797-137

Amanda4

Hi, I'm having this same issue. My screen looks the same as his when opened. How do I correct? Thx!

Lars

Welcome to the forum, @Amanda4! Please let us know a little more about your setup, so we have a better chance of figuring out what's wrong and how we might help you make it right! Can you tell us:

1. The specific version of 1Password you have installed? (you can click "About" in the 1Password menu to find out).
2. The specific version of macOS you're currently using
3. Whether you see any other 1Password apps when you open a Spotlight search and type 1Password into the search bar.

Thanks! :)