How to change 1P email address?
I purchased a 1P license (1Password 6 for Mac) under my work email account. I now have 1P at work under a Teams subscription. How can I change my original 1P license to be under my personal email account instead of my work email? I am unable to login to my 1P account through the 1Password website because it is requiring a Secret Key, but my understanding is that there is no secret key with an individual account. How do I access my licensed account and not subscription account?
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Hi @MommytoMs
I can’t promise that this will be possible, but if you can please reach out to our sales team at
sales@1password.com
they’d be in the best position to answer. Please include your license information with this email. When you email in you’ll get an auto-reply back with a support ID. Please post that support ID here and I’ll make an effort to see that your request gets expedited.Thanks.
Ben
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Thank you, Ben for your assistance! I did send an email to the sales team along with a copy of the receipt from my original license purchase. This is the support ID I received after submitting my email: #VHA-67918-298.
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