"database disk image is malformed" with 1password teams on one Mac Desktop client
A mac client (macOS 10.13.5) with an install of 1Password 7 cant connect to "1Password for Teams" account due to "database disk image is malformed" error.
The account inside of 1Password 7 was previously associated and spontaneously (from my perspective) dissociated.
I can still access the 1Password for Teams account on my iPhone and from the webpage.
What I've tried:
- exporting my rescue kit (from website) and scanning it to authenticate the 1Password 7 install. (failed with above error)
- changing my password via the web interface. (failed to associate with 1Password 7 with new password)
- signing out and in with iPhone. (worked)
- (not yet attempted) un-installing and re-installing 1Password 7 for mac.
Any additional troubleshooting steps would be appreciated.
1Password Version: 7.0.4
Extension Version: 4.7.1
OS Version: 10.13.5
Sync Type: 1Password for Teams
Referrer: forum-search:database disk image is malformed with 1password teams
Comments
-
I have now attempted a uninstall/reinstall and reconnect. Failure mode continues.
0 -
I’m sorry to hear about the trouble. While 1Password for Mac is locked please try selecting Help > Troubleshooting > Reset all 1Password data.
Please let us know how that turns out.
Ben
0 -
Hi Ben:
That did the trick! Thank you for the suggestion :)
0 -
Excellent. Thanks for the update. If we can be of further assistance, please don’t hesitate to contact us.
Ben
0
