1Password Business: Account stuck in "pending" status forever

lerxst0
lerxst0
Community Member
in Business and Teams

I'm testing 1Password Business. I created a second account and want to give it access to the shared vault. I can't, because account is labeled as "Pending", even though the account is logged in, visited email conf activation link, and set up 1Password mac app. What gives?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • rickfillion
    rickfillion

    Hi @lerxst0,

    As the original owner of the account you'll need to Confirm the user. This can be done by clicking on their name in the People list and using the Confirm button in the top part of the person detail page.

    The confirmation step is necessary as it's what actually adds the user to the Team Members group (an operation that we can't perform on your behalf due to the cryptography required). Any new users will start in the Pending state and you'll need to confirm the. You should have gotten an email specifying that you'll need to confirm them after they accepted the invitation.

    Rick

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