On trial and can't log in because no secret key -- help

klo0309

I desperately want to use 1Password because it comes highly recommnded by a computer wizard. However, I've had major issues learning how to use the app on my iphone X (store passwords, etc.) so decided to try on my desktop. I can't get anywhere because it's asking for a secret key which I don't have. I do not want to subscribe to something that I'm not computer savvy enough to use. Therefore, I'm doing the trial but with every day that I attempt to figure out am becoming more and more frustrated. A live chat would be a helpful tool but I guess the forum will have to do. Please offer some assistance. Oh and I've watched all the you-tube videos I can find and nothing has helped.

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Referrer: forum-search:On trial and can't log in because no secret key -- help

Ben

Hi @klo0309

I’m sorry to hear about the trouble. This guide should help in finding your Secret Key:

Find your Secret Key or Setup Code | 1Password

If you are signed in to your membership on your iPhone X these instructions will likely be the most relevant: https://support.1password.com/secret-key/?ios#find-your-secret-key-in-the-1password-apps

I hope that helps!

Ben

klo0309

I’ve done that and there are 7 lines of secret keys. I’ve tried entering one, all 7 and a combination. No go. Are you seeing that I’m on a trial?

Ben

@klo0309

While the Secret Key may appear to span multiple lines (because it appears in Large Type, which doesn’t allow it to all fit on one line) it all belongs on one line. If what you’re seeing on your phone starts with A3 then that is your Secret Key, but it is all one line :)

I can’t discuss account specifics here in the public forum, but I can say that for the purposes of obtaining your Secret Key it doesn’t matter if you’re within your trial period or not.

Ben