From individual plan to family plan
I have buyed as an in app purchase an individual plan for a year and I want to upgrade to family plan. In line with the advice given in other help topics, I have cancelled my subscription in iTunes and could you please freeze my acccount in the back end. It will make it possible to upgrade my subscription to family.
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We’d be happy to help with that, but we’re only able to do so via email (and not public venues such as this forum). Please email us at
sales@1password.comand we’ll get this sorted out for you. When you do, include a link to this forum thread so we can connect the dots. You should receive an automatic response too, containing a support ID. When you get that, please post it here so we can find your email quickly and follow up.Ben
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Re: [#NNJ-34553-624]
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Can I also upgrade to a family plan? I have canceled my subscription in Itunes and sent an email to sales@1password.com.
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Please email us from the address associated with your 1Password account and then post your new support ID here.
Ben
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It appears my colleague Megan has already been in touch with you via email. Let’s continue the conversation there to avoid any confusion or duplication of efforts. Thanks!
Ben
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