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I bought a membership in 1Password. I did not receive a secret key nor do I remember password.

johnnyxbell
johnnyxbell
Community Member
in Memberships

Hey, so now when I try to upgrade I can't login.

I've tried to clear the vault and try again, but that doesn't delete anything on my 1password.com account.

Do I need to signup with a different email or can you force delete my account so I can start over?

Thanks.

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Comments

  • Corey_C
    Corey_C
    Community Member

    Hi @johnnyxbell :)

    We can definitely help you out with this, but not here, since we will be dealing with private information. What I would like you to do is send an email to support@1password.com with your issue. You will get a response from BitBot containing a Support ID. Come back and post that ID here so that we can connect the dots and help you out.

  • johnnyxbell
    johnnyxbell
    Community Member

    Hey there,

    My support ID is: [#HYS-62693-886]

    Thank you

  • Corey_C
    Corey_C
    Community Member
    edited June 2018

    Great @johnnyxbell. We'll be right with you.

    ref: HYS-62693-886

This discussion has been closed.