I put 1password 7 on a different computer running windows 10. I cant sign in.

baurori
baurori
Community Member
in Families

I put 1password 7 on a different computer running windows 10. I cant sign in. I am using the account credentials (email, secret key) from my account on my android phone. When I try to sign in it says email or secret key or password are wrong.

1Password Version: 7.1
Extension Version: 567
OS Version: Windows 10 Pro
Sync Type: Not Provided
Referrer: forum-search:can't sign in windows

Comments

  • peri
    peri

    Hey @baurori. Can you let us know how you're entering your account credentials on Windows? Are you scanning your Secret Key, or are you typing them in?

    Also, are you able to sign in with the same credentials from a browser at 1Password.com on this PC?

  • baurori
    baurori
    Community Member

    Thanks for the reply. I entered Secret Key by both typing and scanning. Today after using the same credentials as on my phone, after multiple attempts, it suddenly logged me in. Don't know why it worked that time and not the other times. Now working fine.

  • peri
    peri

    Thanks for the update! It sounds like it may have been a sticky key or a network error, but at any rate, I'm glad to hear it's all sorted now! Let us know if you ever need anything else!

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