Upgraded from 1Password 5 and joined as a member. Now I cannot access my data.

JohnKenny
JohnKenny
Community Member
in Mac

I have been using 1Password 5 for many years. I've never been able to sync my data betweeen my iphone and computer. Which has always been frustrating. Tonight I upgraded to 1Password 6 and joined as amember so I could access the same info on both devices. But now I cannot access my existing data.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • JadC
    JadC
    1Password Alumni
    edited July 2018

    Hi @JohnKenny, sorry for the delayed response, we have been very backed up since the 1Password 7 launch in May.

    In order to help diagnose the problem, we need a few more details. When you were on 1Password 5, which sync method did you use (e.g. Dropbox, iCloud)? Also, when you upgraded to 1Password 6, did you change this sync method?

    Thanks.

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