Subscription confusion

Newbie2018
Newbie2018
Community Member

Apple sent me a note saying my 1P subscription is expiring, giving me a choice between an individual subscription paid monthly or annually.

When I look at my account in my.1password,com, it says I have family subscription paid monthly. This is what I want.

Do I just ignore the Apple message? If yes, my access to my 1P vaults won't disappear, correct?


1Password Version: 7.0.4
Extension Version: 4.7.1
OS Version: 10.13.5
Sync Type: 1P

Comments

  • AGAlumB
    AGAlumB
    1Password Alumni

    @Newbie2018: If you don't want to also pay for a separate individual 1Password.com membership through Apple, make sure you cancel through them:

    https://support.1password.com/apple-subscription/

    Then you can subscribe to 1Password Families directly through your account's billing page on the website:

    https://start.1password.com/billing

    I hope this helps. Be sure to let me know if you have any other questions! :)

  • Newbie2018
    Newbie2018
    Community Member

    Sorry, still confused. Re the image I attached to my original post, the only options presented on the Apple screen are Monthly Subscription or Annual Subscription. There is no Cancel button. So do I need to do anything else with Apple? And, if so, what?

    And aren't I already subscribed to the family plan on the 1P website?

  • AGAlumB
    AGAlumB
    1Password Alumni
    edited July 2018

    @Newbie2018: Correct. If what you're seeing there now is that a subscription option is not selected; and if you've already setup billing through the website, you're good to go. :)

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