Touch ID is not working anymore when opening the app.

Tuur_L

Hi all,
Since I had battery problems after the last IOS update and therefore re-set everything without data loss on the iPhone 6s + (so no full reset with data erasing)
the above seems to work too!

Since then I can no longer make normal use of the Touch ID on the 1pw + Pro app. on the iPhone 6s +
Sometimes the Touch ID sign appears (since last Friday testing and only worked twice)
when opening the app. appears directly the keyboard, the fingerprint sign does not appear ...
So with a long password it is a pain in the a $$ to always fill it in now

Someone any idea or help with this?

thanks in advance and kind regards.

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1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Tuur_L

Hi all,
Since I had battery problems after the last IOS update and therefore re-set everything without data loss on the iPhone 6s + (so no full reset with data erasing/loss)
the above seems to work too!

Since then I can no longer make normal use of the Touch ID on the 1pw + Pro app. on the iPhone 6s +
Sometimes the Touch ID sign appears (since last Friday testing and only worked twice)

Someone any idea or help with this?

thanks in advance!
Kind regards.

---

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

AGAlumB

@Tuur_L: Thanks for getting in touch. It sounds like something went wrong in the restore. Reinstalling the app may help, if it isn't a deeper issue with Touch ID in iOS. Do you have all of your data on another device?

Tuur_L

Thanks Brenty,

Sorry for the double post but I was tired to fill that long password again and again for using the 1pw app in the iPhone..
And I tried your suggestion for reinstalling the app and that seems to work, I thank you!
Kind regards

AGAlumB

@Tuur_L: No worries! Glad that helped. Hopefully you should be all set, but if you need anything else we're here for you. :chuffed: