Credit card billing issue
My subscription payment failed, so I'm guessing I incorrectly typed my credit card info the first time. I've since deleted that card (though I couldn't see the details to know for sure if I typed it wrong), and carefully re-entered my card info, since the notification said the payment would be attempted again in a couple of days. It failed again. I've used this card before and after this second attempt, so I know there's nothing wrong with the card. Please advise.
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Comments
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Hi @Kiva,
Please contact the card issuer to determine why they are denying the charge. If we can be of further assistance with this please reach out to our sales team at
sales@1password.comfrom the email address associated with your membership. When you email in you'll get an automated reply from BitBot with a support ID. Please post that ID here so we can expedite your request.Thanks!
Ben
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Hi, It turns out the issuer was putting a block on the charge because it was coming from outside the US. I will make sure to call and have the block lifted next year for my renewal. Thank you for your help!
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