How to delete account

System

This discussion was created from comments split from: Delete Account.

angryperson

I’m trying to delete my account, I also cancel my free trial but was still charged, I no longer use the site and would like a refund of my money. Answer me

angryperson

I want to delete my account, I had the free trial but decided I didn’t like 1Password so I cancel it on apple iTunes subscription, later to find I was charged and I don’t t even use the program. Please give me a refund

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1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:Delete account

AGAlumB

@angryperson: I'm sorry to hear that. We can't refund you through the App Store, as that's owned and operated by Apple. You'll need to contact them for help with that, and cancel your subscription through your Apple ID if you do not want to be charged further:

If you started your subscription using an in-app purchase on your Apple device

However, if there's anything we can do to help you with 1Password instead, we'll be happy to do so. Just let us know what you were having trouble with let us know so we can assist.

angryperson

I just called and it wasn’t from an in app purchase it was from your website when I was making a profile to try it out and had to put my billing information to even use the app. Now I want an refund because I don’t even use the app

Ben

@angryperson

Our sales team can help with that. Please reach out to them directly at sales@1password.com. We're unable to discuss account specific details here in this public forum. When you email them you'll get a support ID from BitBot. Please post that ID here so we can expedite your request.

Thanks.

Ben

angryperson

[#FGB-65689-249]

Ben

Thanks, @angryperson. We'll be in touch via email shortly.

Ben

ref: FGB-65689-249