Why is one of my vaults "locked" in 1Password X?

Andrew Rogoff
Andrew Rogoff
Community Member
in 1Password in the Browser

I have 2 accounts and the vaults in both of them are unlocked and accessible. However, when I use the 1Password X extension in Chrome it says that one of the accounts is "locked" in the extension settings. Any idea how I unlock it?

1Password Version: 7.0.7
Extension Version: 1.8.0
OS Version: Mac OS 10.13.5 (17F77)
Sync Type: Not Provided

Comments

  • AGAlumB
    AGAlumB
    1Password Alumni

    @Andrew Rogoff: 1Password X will unlock (an) account(s) using the Master Password you enter. So if all of your accounts are using a single long, strong, unique Master Password, they will all unlock together. It sounds like you have an account which has a different Master Password. In that case, you'd need to unlock it with that one. I hope this helps. Be sure to let me know if you have any other questions! :)

  • Andrew Rogoff
    Andrew Rogoff
    Community Member

    Thanks Brenty, I changed them to be the same and that fixed it (not immediately - restarting was necessary).

  • AGAlumB
    AGAlumB
    1Password Alumni

    Glad that did the trick for you! I find that using a single Master Password enables me to use a much stronger one than if I had to try to remember (and type) more than one. Cheers! :)

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