iOS vault does not sync with macOS

JanC
JanC
Community Member
in iOS

Hi,
I had a 1PW 6 license and I updated to 1PW 7 with a subscription (you push for this a lot :/ ) on my mac. The problem I have is that my iOS 1PW app does not sync anymore with the account based macOS app.

I am logged in with the same account on both platforms.

1Password Version: 7.0.4
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: iCloud

Comments

  • JanC
    JanC
    Community Member

    hmm the problem was that on iOS I was using the "Primary" vault instead of the "Personal". The Primary seems to be the old one while the Personal is the one synced via the 1PW account.

  • Ben
    Ben

    Indeed Primary is a standalone (non-membership) vault. We recommend deleting that:

    https://support.1password.com/migrate-1password-account/#set-up-your-other-devices

    (Scroll to "set up your other devices" if it doesn't scroll there automatically)

    I hope that helps. Should you have any other questions or concerns, please feel free to ask.

    Ben

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