Unable to import from 1password6 file to 1password7. Get error after partial import

surajrai
surajrai
Community Member
in Mac

Hello,

I am unable to import my previous 1password6 library that has been kept in sync on my dropbox folder into 1password 7. I get the following error as per attached screenshot. Please help as I need to import these passwords to be able to use the new version.

Thanks

1Password Version: 7.0.7
Extension Version: Not Provided
OS Version: OSX 10.13.4
Sync Type: DropBox
Referrer: forum-search:unable to import

Comments

  • Lars
    Lars
    1Password Alumni

    Welcome to the forum, @surajrai! I'm sorry for the trouble you're having importing an Agile Keychain -- that's definitely not supposed to be happening. To get a better idea of why it IS happening, I'd like to ask you to create a diagnostics report from your Mac:

    https://support.1password.com/diagnostics/?mac

    Please add the following code (including the square brackets) to the Subject line of your diagnostics email before sending it:

    [#TEZ-66134-641]

    This will link your diagnostics to our current discussion. We'll take a look and let you know what we find out.

    ref: TEZ-66134-641

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