Report website / https://support.landr.com/hc/fr

Ashokleyland

Here is one website that is not filling by 1PX : https://support.landr.com/hc/fr

Cheers

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1Password Version: Not Provided
Extension Version: 1.8.1
OS Version: Not Provided
Sync Type: Not Provided

dalton

Thanks for sharing this website, @Ashokleyland! I don't have an account there but 1Password X did seem to fill my dummy credentials correctly. This was with a newly created item, though, which might make a difference. If you save a new Login item, does 1Password X still fail to fill the sign-in form?

Ashokleyland

Thanks @DaltonD.
No 1PX is not filling correctly the login form (when you click on connection top right).
The icon and the dropdown menu appear but no filling.
I am on Firefox

dalton

Thanks for clarifying, @Ashokleyland. I'm afraid I'm still not able to reproduce the issue on my end. We're you able to try saving a new Login item directly with 1Password X?

Ashokleyland

Thanks @DaltonD.
I deleted the item in 1password and let 1PX record it again. Now it works.

In fact, the login window is from another website (Zendesk) and my first record only contains the main website.

beyer

@Ashokleyland: I'm delighted to hear @DaltonD was able to help you out!

Not having the Zendesk URL on your original item explains why it wouldn't work. As a precaution, 1Password will not fill Login Items on websites or (in this case) iframes that have a domain that doesn't match one of the URLs on your item. This can be tricky when sites integrate a new login form coming using a different domain or if the item didn't capture that URL when it was initially saved.

Please let us know if you run into any more issues and have a great week! :smile:

-Beyer