Can't "enable" touch id

togidogi
togidogi
Community Member
in Mac

Late 2016 MacBook Pro. In attempting to enable 1password touch id, I click the enable button which sends me to a dialogue box asking for master p/w. Input correct master p/w, check marked the enable box which sends me back to the dialogue box asking for master p/w. Input master p/w, check off enable and it again asks for password. Endless loop. 1Password version 6.8.9. Tried rebooting, deleting touch id's and rescanning. What am I missing?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • AGAlumB
    AGAlumB
    1Password Alumni

    @togidogi: I'm sorry to hear that. Can you tell me which version of macOS you're running?

  • batk0
    batk0
    Community Member

    I have the same issue on MacBook Pro 15" '17 with Mac OS 10.13.3 and 1Password 6.8.9.

  • rudy
    rudy

    @batk0,

    You've already added your fingerprints in System Preferences and then turned on Touch ID on the Security tab in 1Password's Preferences window?

This discussion has been closed.