Reset password

mauro1983

Hi,
yesterday I joined 1Password with a new account.

Probably something goes wrong and my subscription is not working.
Could you help me? Please contact me in private for further details about my account.
I'd like use my private email but I can't login with it.

Thanks for your kind support!
m

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1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

AGAlumB

@mauro1983: It's hard to say what the solution might be without knowing what "something goes wrong" and is "not working", but if you'll send us an email at support@1password.com from your account's registered email address with the details and post the Support ID you receive here, we'll be happy to look into it. :)

mauro1983

Hi @brenty,
you right. My description is quite general :).
I can't login due I don't receive my emergency kit (due to connection issue I mean) so I don't know my Secret Key.

I wrote an email to the support. I hope to recover my brand new account.
In this case we can close this topic!

Thanks,
m

AGAlumB

@mauro1983: No worries. I'm sure we can help you get sorted. I'm not seeing anything in the inbox from this address though. Can you tell me the Support ID you received via email? That will allow me to find it. :)

mauro1983

@brenty: Sure!

Support ID: #LZU-21969-765.
I used my private email. This is the reason you don't find nothing.

Thanks!
m

AGAlumB

@mauro1983: No problem! I'll take a look and get back to you via email shortly. :)

ref: LZU-21969-765

mauro1983

@brenty: Great!

Awesome support :+1: D !!
m

AGAlumB

Glad to help! :chuffed: :+1: