have a new computer, password is on but can't seem to get it work

Ron Greco
Ron Greco
Community Member
in Mac

I have a new mac and can't seem to get it to work. Last time I remember that I have a license.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:have a license but have a new computer, sees 1 password ,but can't get it to work

Comments

  • Lars
    Lars
    1Password Alumni
    edited July 2018

    Welcome to the forum, @Ron Greco! If you have a license purchased prior to March 27 of this year, that was for a previous version of 1Password (probably 6.0, but could be even earlier). 1Password 7 for Mac is a brand-new, full-version upgrade, and thus requires a separate purchase for everyone except those who purchased since March 27. There are currently two ways to use 1Password:

    As a standalone product:

    • You purchase licenses for each platform separately.
    • These licenses include all in-version updates, but a major version upgrade (such as 1Password 7) may require a paid upgrade.
    • You create local 1Password vaults, and if you like, choose how to sync your data. You can set up sync using a third party service (like Dropbox or iCloud.) If you do not set up sync, your data will remain only on your device.

    With a 1Password account:

    • You sign up for an account at the main 1Password sign-up page.
    • Your subscription includes the 1Password apps across all platforms, with all updates and upgrades for as long as your account is active.
    • Once you sign in to your account in 1Password on a new device, all of your data is instantly available - no need to set up third-party sync.

    1Password accounts also include access to your data via a web browser, and per-item backups so you always have a safe copy of your data off of your devices, and can roll back to a previous version of an item if a change is accidentally made.

    Can you tell us a bit more about what's not working on your new Mac? Did you try restoring from a Time Machine backup of a previous Mac? Or do Migration Assistant? Or have you just installed 1Password 7 for Mac fresh -- and if so, what steps have you taken, and what's not working the way you expect? The more detail you can give us, the better able we'll be to assist.

    ref: WWU-76479-745

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