wish to cancel account have lost all details - don't use 1password.
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Referrer: forum-search:wish to cancel account have lost all details - don't use 1password.
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@mikelees: Do you have an active subscription for a 1Password.com membership? If not, there's nothing you need to cancel. Otherwise, we can't discuss account information here on a public forum, but I'll shoot you an email in case you need further assistance.
In case it helps you or anyone else, we don't ever have either your Secret Key or Master Password, as that wouldn't be very secure at all. The Master Password is chosen by you, and the Secret Key is generated locally on your device. Neither is ever transmitted. We don't have access to your data can't recover either of these for you. You would be able to find your Secret Key in one of the following places though:
- Your Emergency Kit
- In the app on an authorized device, under Preferences/Settings > Account
- In an authorized browser in your 1Password.com account's Profile page: https://my.1password.com/profile
I hope you're able to find your Emergency Kit, or have another authorized device where you can view your Secret Key. Otherwise it will not be possible to login to your 1Password Account. But if you're part of a 1Password Family or Team, another Owner, Organizer, or Admin can help you recover your account, so you can create a new Secret Key and Master Password:
https://support.1password.com/recovery/#begin-recovery
Either way, let me know.
ref: VBV-58823-393
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