Upgrading 1Password 7 on my Mac from Version 7.0.4 (70004001) to the latest version

pchatti · July 2018

I purchased 1Password 7 directly from the AgileBits store. When I upgrade from version 7.0.4 (70004001) to the latest version (7.0.7), the upgrade process goes smooth but post upgrade, 1Password 7 displays a blank screen. I don't see any items listed in the All Items section or any of the Tags or Categories. I do however see the item count in sidebar.

If I go back to 7.0.4, things work as expected. I tried upgrading to 7.0.5 and 7.0.6 but to no avail; same behavior.

Could you please help?

1Password Version: 7.0.4 (70004001)
Extension Version: 4.7.2.90
OS Version: OS X High Sierra 10.13.6 (17G65)
Sync Type: Local Only

AGAlumB · July 2018

@pchatti: That's really weird. I wonder if the new version is just damaged on your machine. Please drag any copies of 1Password to the Trash, restart your Mac, and then install a fresh copy:

https://app-updates.agilebits.com/product_history/OPM7

Let me know how it goes!

pchatti · August 2018

@brenty: The approach worked! I just had to restart the application after installing the new version, and all the items showed up soon after. Thank you so much for your help in resolving this issue.

Lars · August 2018

@pchatti - that's excellent news! On behalf of brenty, you're quite welcome; glad he was able to assist you. :)

pchatti · August 2018

@brenty / @Lars - The issue is back again for some reason - out of the blue. Three days after installing the latest version. Things have been fine until this AM, but not sure what's triggering this behavior. Looks like a bug in the product? Please help. I've attached a screenshot along for reference.

Lars · August 2018

@pchatti - that is strange indeed. When this happens, are you looking at the main window of 1Password? Or the mini/extension? What do you have the view selector set to -- is it All Vaults, All Items? Something else? No pattern?

pchatti · August 2018

@Lars - Doesn't matter where I look. It's the same behavior. All Vaults/Individual Vaults/Mini/Extension/Main window/All Items/Categories - none of them show any items. However I do see the item counts next to each of the categories (with no items listed). I had to go back to Version 7.0.4 (70004001) to make things work again on my computer.

Lars · August 2018

@pchatti - that's certainly not expected behavior, and I cannot replicate it here. If you've already gone back to version 7.0.4, then there isn't going to be much I can do for you. If you're willing to re-upgrade to the current version, then I'd love to get a diagnostics report from you as soon as it happens next time; it may help us track down what's going wrong. I certainly don't recommend staying on 7.0.4 indefinitely as a solution. Are you willing to give this a try?

pchatti · August 2018

Absolutely! Please let me know how to generate the diagnostics report. I want to get past this error as well. Will install the new version again later today and I'm guessing the issue will resurface again after a few days - just like it last time.